Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our platform, including:

• Identity & Account Data: Name, email address, phone number (used for Mobile OTP authentication), and profile preference settings.
• Technical & Device Data: IP address, browser type and version, time zone setting, operating system, platform, hardware specs, and Smart TV device identifiers for account synchronization.
• Usage & Learning Progress Data: Streaming watch history, course completion percentages, quiz scores, total hours logged, and certification requirements needed for NSQF/NSDC partner certificates.
• Payment & Billing Data: Transaction reference IDs and subscription plan tier details (processed via secure gateway partners). We do not store raw card numbers.

2. How We Use Your Personal Data

We use the collected information for various legitimate educational and business purposes:

• To create, authenticate, and manage your learner profile account.
• To provide continuous, high-definition streaming of vocational courses and skill playlists.
• To track your progress across devices and issue verified, shareable digital skill certificates.
• To sync your watchlist seamlessly between web browsers, mobile phones, and Smart TV applications.
• To send important portal notifications, course updates, and security alerts.
• To analyze platform engagement and optimize our video delivery network (CDN).

3. Data Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal data to third-party marketers. We may share data only under the following strictly regulated circumstances:

• Government & NSDC Partners: With National Skill Development Corporation (NSDC) partners and State Skill Development Missions (e.g. MSSDS, UPSDM, GSDM) to validate certificate issuance and facilitate employment placement drives.
• Service Providers: Cloud hosting, video delivery networks (CDNs), analytics tools, and customer support engines operating under strict data protection agreements.
• Legal Requirements: When required by applicable laws, court orders, or governmental regulations.

4. Data Retention & Account Deletion Rights

We retain your personal information for as long as your account remains active to maintain your learning record and certificates. You have full ownership and rights over your data:

• Right to Access & Rectify: You can view and update your profile information directly from your dashboard settings.
• Right to Erase (Account Deletion): You may request the permanent deletion of your account and all associated data at any time. Visit our dedicated Delete Account Page to submit an automated request or perform instant deletion.

5. Data Security

We implement robust physical, administrative, and technical safeguards (including SSL/TLS encryption, secure token authentication, and restricted database access) designed to protect your personal information against unauthorized access, loss, or alteration.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to our Compliance Office: